Karl Toriola leads the team of multi-talented people working round the clock to keep MTN subscribers connected. He first joined MTN Nigeria as Chief Technical Officer in 2006 before holding various positions across the MTN Group. He has over 24 years’ experience from serving at MTN Group, WECA region; MTN Cameroon and before life in MTN, Vmobile Nigeria; Ericsson Nigeria & AG Switzerland.

Karl holds a Bachelor of Science degree in Electronic and Electrical Engineering from Obafemi Awolowo University, Ile-Ife, Nigeria, and a Master of Science degree in Communication Systems from the University of Wales, Swansea, UK. He has completed several programmes at INSEAD, Singapore; Wharton Business School, USA; London Business School, UK; Harvard Business School, USA; and Institute of Management Development (IMD), Switzerland.

He is also a Fellow of the Nigerian Society of Engineers (FNSE) as well as a member of the Council of Registered Engineers of Nigeria (COREN) and the Institute of Directors (IoD).

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Mazen Mroue is responsible for keeping all operations running smoothly; ensuring everyone is satisfied. He provides strategic direction to the business’ commercial and technical functions across several divisions.

Before joining MTN Nigeria in 2018, he worked as the Chief Operations Officer at MTN Iran and served as the CEO of MTN Liberia and MTN Uganda. he also serves on the board of MTN Cyprus as non-executive director.

He has a Master’s Degree in Engineering, Intellectual Systems and Networks and he is certified in leadership development and finance from Harvard Business School and INSEAD respectively.

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He currently serves as the Chief Finance Officer of MTN Nigeria. He bagged both his first degree in Economics and a Master’s Degree in Management from the University of Lagos. Kadiri, who is a Fellow of the Institute of Chartered Accountants of Nigeria, began his career at PricewaterhouseCoopers where he worked for 10 years.

He had also worked as the Finance Controller at Lafarge Nigeria. In 2007, he joined MTN Nigeria as the General Manager, Finance Operations. He later became the General Manager, Financial Planning, before he was transferred to MTN Ghana to serve as Chief Finance Officer after acting in the same position in Nigeria. He was brought back to MTN Nigeria in 2019.

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Uto Ukpanah oversees the different moving parts of the MTN structure, providing administrative support for MTN and the MTN Foundation Limited by Guarantee.

She joined MTN Nigeria in 2005 as the Company Secretary and so far, has been actively involved in the development of corporate governance and ethics related codes across sectors in Nigeria and globally.

She has an LLB from the University of Cross River State (now University of Uyo) and is a member of the Nigerian Bar Association, International Bar Association as well as the Ethics & Compliance Officers Association, USA. She is also a Fellow (FCIS) and Member of the Council of the Institute of Chartered Secretaries and Administrators of Nigeria.

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He serves as the Chief Sales and Distribution Officer of MTN Nigeria. He is regarded as a one who has paid his dues in the field of Sales Operations as he has garnered a massive wealth of experience in the pharmaceutical and telecommunications sector. He joined Airtel Nigeria (then Econet Wireless) as a pioneer staff in 2001 as a Retail Executive. He rose to become the Head of Commercial (North Central) when the company metamorphosed into Zain Nigeria.

He also functioned in the capacity of the Director of Sales in Visafone Communications Limited. Prior to that time, he kicked off his career with Pfizer Products Plc and then Livestock Feeds Plc.

He joined MTN Nigeria in 2012 as the General Manager for Sales. Before assuming his current role in an acting capacity in 2016, he was the General Manager for Regional Operations (North) in 2014 and also the General Manager for Enterprise Sales in 2016. He formally became the Sales and Distribution Executive for MTN Nigeria in 2018.

He holds a Bachelor of Science degree in Animal Science from the Obafemi Awolowo University, Ile Ife, and a Master’s degree in Business Administration from the University of Benin, Edo State.

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Esther Akinnukawe occupies the role of Chief Human Resource Officer (CHRO) as she leads the team in charge of hiring the right people across the entire firm. She is regarded as a credible business leader, particularly in Human Resource Management, as she has over 26 years of industry experience which cuts across the educational sector, consulting services, banking and telecommunications.

She holds a Bachelors’ degree in International Relations from the Obafemi Awolowo University, Ile-Ife, and also an MBA from the IESE Business School, Universidad de Navarra, Spain. As a Chartered member of the Chartered Institute of Personnel Management (CIPM), including the Society for Human Resource Management (SHRM), she has honed her skills in HR Management through her professional engagements with Anderson Consulting (now Accenture), Societe Generale Bank, Trust Bank for Africa, and FCMB.

Prior to joining MTN, she was on the Faculty of Lagos Business School (LBS) as she facilitated sessions in HR Management and Organisational Behaviour. She joined the Y’ello family in 2012 as the General Manager, Business Partnering and Services. She then assumed the role of the Human Resources Executive in 2018.

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As the Chief Enterprise Business Officer (CEBO) for MTN Nigeria, she leads the firm’s enterprise and ICT strategy arm. She holds a Bachelor’s degree in Computer Science and Engineering from the Enugu State University of Science and Technology (ESUT), where she won the Dean’s prize for the best result in the faculty. She has also acquired executive education from the Columbia Business School in New York, USA.

She joined MTN Nigeria in 2001. Since then, she has held the following positions: Core Network Planning Manager (2003), Senior Manager, Systems Planning (2004), General Manager, Network Planning (2005), and Chief Technical Officer (2011). In 2016, she became the Chief Enterprise Business Officer (CEBO). She has served in various key advisory positions such as being a Member of the Presidential Committee instituted by Former President Goodluck Jonathan.

She has developed herself over the years as an expert in Network Planning, Project Management, Organizational and Business Transformation, as well as People Management.

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Mohammed Rufai manages the technical division in MTN Nigeria. He holds a Bachelor of Technology degree in Computer Science from Abubakar Tafawa Balewa University, Bauchi State. He is also an alumnus of Cranfield University (General Management Program), Duke CE (Global Advance Program) and Lagos Business School (Senior Management Program).

He has garnered over 19 years’ extensive leadership experience in the areas of telecoms strategy, network operations, planning and project management. Mohammed joined MTN Nigeria in 2002 as an RF/BTS Support Engineer and rose to the position of Chief Technical Officer, MTN Ghana in November 2015 and was responsible for Technology in SEAGHA (South East Africa and Ghana), MTN Group.

He is passionate about people development, ethics, execution excellence and customer service.

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He leads the team responsible for the MTN Nigeria Group Transformation Programme (IGNITE). This is to ensure the future of the company is properly shaped through the introduction of proactive measures necessary for the acceleration of the company’s business performance and innovations. Before his current role as the CTO, he was the Chief Marketing and Strategy Officer for MTN Nigeria. Prior to joining MTN Nigeria, he worked as the Strategy and Business Director at DDB.

He holds an MBA from the University of Reading, United Kingdom (UK), a certificate in Business Finance from Columbia Business School, a certificate in Telecoms Strategy & Marketing from INSEAD Business School, and a Ph.D. from City University Cass Business School in London.

He is a certified data scientist, with almost two decades of experience in Strategy, Marketing and Analytics both in Nigeria and South Africa.

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Srinivas Rao works with a team of people who are charged with leveraging modern technology and data for the achievement of MTN’s business objectives.

His experience spans Technology Operations, Business Service Management, Solutions Delivery, Infrastructure Management, Enterprise Architecture, Products and Services Delivery and Digital Transformation. His mastery of these subjects and sub-sectors are rooted in his diverse educational background. He graduated with a Bachelors in Commerce from Delhi University, and a Diploma in Computer Sciences from the National Institute of Information Technology (NIIT) in Delhi, India. He is currently working on pursuing a BSc. Degree in Applied Accounting and an MBA from Oxford Brookes University in the UK.

Before his role as the Chief Digital Officer for MTN Nigeria, he worked across various other hubs of the MTN Group as: Chief Information Officer for MTN Iran; and General Manager for the Infrastructure Operations Department at MTN Ghana. He also worked as the Senior Technology Consultant at the National Institute of Information Technology in Ghana.

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He is presently the Chief Corporate Services Officer for MTN Nigeria. He is a graduate of law from the University of Maiduguri and was called to the Nigerian Bar in 1990. He also holds a Master in Public Administration (MPA) from the University of Liverpool, United Kingdom (UK).

His journey into the telecommunications industry began more than a decade ago when he joined Airtel Nigeria and then became the General Manager, Government and Environmental Affairs. He later joined Smile Communication Nigeria Limited in 2015 as the Chief Corporate Services Officer. However, in 2017, he joined MTN Nigeria as the Corporate Relations Executive.

He is an accredited certified resolution professional of the Centre for Effective Dispute Resolution (CEDR UK) and also an expert in Corporate Relations, Stakeholder Management, Strategy Formulation and Execution.

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Ugonwa Nwoye presently leads a team of professionals dedicated to ensure customers of MTN Nigeria are happy and satisfied with their wide range of services. She holds a Bachelor’s degree in Electronic Engineering from the University of Nigeria, Nsukka, and a Masters in Business Administration (MBA) from Harvard Business School, Boston, USA.

She joined MTN Nigeria in 2003 as a Customer Relations Manager (CRM) for the Products and Services unit. She later got appointed to be the General Manager for Product and Services in 2008 before she assumed her current role in 2014.

Over the years, she has garnered professional experiences in the field of Strategy and Management Consulting, Oil & Gas, and the telecommunications industry through her engagements with Bain & Company Inc., South Africa, Mercer Management Consulting, San Francisco, and Schlumberger in the Gabonese, Nigerian, and Indonesian offices.

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As the Chief Risk and Compliance Officer (CRCO) for MTN Nigeria, Cyril Ilok ensures the ethical and resilient operations of the firm despite the challenges encountered. He bagged a B.Sc. in Accounting from the University of Calabar in 1992 and then obtained an MBA degree from the University of Benin in 2002. He worked with the Standard Trust Bank Limited, now known as UBA Plc, between 1999 and 2002, where he functioned in the capacity of a Regional Manager, Internal Control for the Western Region.

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Randy Bikraj is in charge of the company’s wide-strategy and back end systems that align and improve all IT functions and support business objectives.
He has a Higher Diploma (part Bachelor of Science) in Datametrics, Information Systems and Computer Science from the University of South Africa and is currently studying for an MBA from the University of Edinburgh, Scotland.

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